FAQ

Please contact us as soon as possible! Our team work very swiftly to ensure your order is packed and shipped out to you as soon as possible, so we cannot guarantee your required changes will be applied. Nevertheless, we will do our very best to try and accommodate your request. Kindly note that we can cannot swap items to a different style.

Yes, sale items are eligible for return! Our return policy applies to both sale and regularly priced items. For information on our return policy please see our return policy page

We do our best to process and ship orders as soon as possible, so while we would love to-- regrettably we cannot always honor these changes or cancelations. Requests for address changes or order cancelations should be submitted within 3 hours from the time the order was placed. Please send your request to contactus and be sure to include your order number and the keywords “order change” in the subject line. For address changes please include the new address in the body of the email. Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.

All of our prices on our website are listed in Australian dollars (AUD).

Our fortune Station HQ is located in Melbourne, Australia.

We are exclusively an online store and do not have any physical storefronts at this stage. Please contact us if you have any sizing or styling queries! But...will be opening our store to visit in near future.